Job Description

Essential Functions

• Computerized legal research and writing, document review, and assisting with special projects
• Work in the Compliance department in addition to Legal, with an additional business focus on achieving strategic and operational objectives
• Compliance duties include reviewing and extracting data from various online databases and contacting companies in order to verify account and/or property information
• Responsible for responding to borrower inquiries and disputes, as well as internal research requests, and will work closely with all company departments to achieve maximum results
• Responsible for reporting and inputting the results of research into Real Time’s servicing system.

Qualifications and Skills

• Must be enrolled in 12+ hours of undergraduate coursework, or 6+ hours of graduate coursework
• Current enrollment in a Law – Juris Doctor program with 3.0 GPA or higher required
• Should enjoy speaking to people and performing computer based research
• Technical and analytical skills are required for making decisions and piecing together information
• Good attitude, team player, willing to learn all aspects of loan servicing industries

Work Environment

This job operates in a hybrid setting, splitting time between professional office environment and remote home office set up. In both scenarios, this role routinely uses standard office equipment, including electronic keyboard, mouse and telephone.

• Office Call Center: When in the office, the environment is a typical call center within a professional office setting. This includes working alongside other team members in a structured setting, which may involve background noise and the necessity for cooperative and coordinated team interactions.
• Remote Home Office: When working remotely, the employee is expected to maintain a dedicated and quiet workspace free from distractions, mirroring the professional standards of the call center environment. Employees must ensure a reliable internet connection and the capability to securely access company systems.

Both environments require the ability to maintain high productivity and consistent communication standards. The company may provide specific guidelines on the home office setup to ensure compliance with security and performance requirements.

Physical Demands

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this role.

While performing duties of this job, he/she may be required to sit and review information on a computer screen for long periods of time as well as perform repetitive motions of the hands and wrist related to writing and typing on an electronic keyboard.

• Voice Clarity and Communication : Regular use of a clear, articulate, and professional speaking voice essential for effective customer communication. This role requires continuous verbal interactions, making the ability to speak clearly and intelligibly a fundamental job requirement.
• Prolonged Sedentary Work : Employees will typically spend extended periods seated, engaging in telephone conversations and computer work. Comfort with prolonged sitting and screen use is necessary.
• Repetitive Hand and Wrist Motions: Frequent use of hands and wrists for typing and navigating computer systems is required.
• Occasional Lifting: Employees might need to lift and handle office supplies up to 20 pounds occasionally.

These requirements are considered essential for the performance of this job’s duties. In cases of medical limitations affecting these abilities, the necessity of performing these essential functions will be a consideration in evaluating reasonable accommodations and determining the appropriateness of medical certification for return to work.

Position Type/Expected Hours of Work

This is an internship position; extended work hours and/or overtime may be required as dictated and/or approved by management and business needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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