Job Description

Job Description

Job Description

About the Company:

Evocative is a global leader in Internet Infrastructure, specializing in enterprise-class data center, network, and bare metal solutions. Our global footprint spans North America, Europe, and Asia, offering interconnected data centers and Points of Presence in key metro areas. We are committed to exceptional digital experiences and are rapidly expanding through organic growth and strategic acquisitions.

The role:

We are seeking an experienced Data Center Manager to oversee the operations and management of our Seattle-based data center. The Data Center Manager is responsible for overseeing the operations, maintenance, and security of a data center. This includes overseeing day-to-day operations, managing a team of data center and facility technicians, ensuring the integrity of critical infrastructure, and implementing best practices for optimal performance and security.

As a Data Center Manager with Evocative, your day-to-day will include the following:

Facility Management

• Oversee the data center's physical infrastructure, including power, cooling, security, and space management.
• Plan for capacity growth and scalability of the data center infrastructure
• Ensure compliance with environmental and safety standards

Leadership

• Supervise, train, and develop a data center and facilities technician team.
• Create schedules and assign tasks to ensure 24/7 coverage and support
• Foster a collaborative and high-performance team culture

Equipment Maintenance

• Work with the Critical Facilities Team to maintain the critical equipment infrastructure.
• Work with the Critical Facilities Team to implement regular maintenance schedules to minimize downtime.
• Work with the Critical Facilities Team to coordinate equipment repairs and replacements.

Security and Compliance

• Implement and enforce security protocols to safeguard data center assets and information.
• Ensure compliance with industry standards and regulations (e.g., SOC 2, HIPAA, PCI)
• Conduct regular security audits and risk assessments.

Monitoring and Reporting

• Implement monitoring tools and systems to track the health and performance of data center infrastructure.
• Generate regular reports on key performance indicators (KPIs) and make recommendations for improvements.
• Review and maintain incident response and reporting procedures.

Budget Management

• Develop and manage the data center budget, including equipment procurement, maintenance, and operational expenses.
• Identify cost-saving opportunities and optimize resource utilization
• Provide budget forecasts and justifications for new projects

Emergency Response and Business Continuity

• Review and maintain disaster recovery and business continuity plans
• Lead the response to emergencies and incidents, such as power outages or equipment failures
• Ensure quick and effective resolution to minimize downtime

Vendor Management

• Manage relationships with external vendors, service providers, and contractors.
• Negotiate contracts, review service level agreements (SLAs), and ensure compliance.
• Evaluate and select vendors for new equipment and services.

Documentation

• Maintain accurate records of all data center assets, configurations, and changes.
• Review and update standard operating procedures (SOPs) for data center operations.
• Document incident reports, resolutions, and post-incident analyses.

Qualifications:

• Ten years of Data Center experience with at least five years of experience leading data center operations/facilities teams.
• Strong understanding of the critical electrical, mechanical, and fire/life safety systems used in Data Center facilities, including, but not limited to, electrical distribution systems, transformers, PLC’s, Switchgear, UPS Systems, STS’, ATS’, Generators, Chilled Water Systems, CRAC/CRAH’s, Pre-Action Sprinkler Systems
• Strong knowledge of fiber optics / cabling infrastructure and industry best practices
• Strong vendor management skills, including service contract management.
• Familiarity with BMS/BAS and BCMS systems
• Excellent leadership and team management skills
• Strong problem-solving and decision-making abilities
• Knowledge of security and compliance standards
• Budget management experience is a plus
• Effective communication and interpersonal skills

Working Conditions and Physical Demands

• Flexibility to work within a 24/7/365 operational setting, adapting to varying work schedules as required
• The position involves physical activities such as lifting and moving equipment, alongside exposure to typical data center conditions (e.g., noise levels, temperature variations).
• Capability to lift objects weighing up to 50 pounds
• Ability to perform tasks requiring climbing, balancing, stooping, kneeling, crouching, and crawling
• Proficient in performing manual tasks, including typing, handling, and manipulating objects, with the ability to extend hands and arms
• Visual acuity for near and distant objects, as well as color vision.
• Ability to ascend ladders, including those extending over 12 feet in height
• Comfort with working in a dynamic, high-pressure environment with shifting priorities.
• Willingness to work beyond standard hours, including nights, weekends, holidays, and in an on-call capacity

Evocative is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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